Privacy policy

Last updated: February 4, 2026

The Leather Lab (“The Leather Lab”, “we”, “us”, “our”) operates the website theleatherlab.la and provides on-site leather repair/restoration services and workshop restoration services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, request a quote, schedule a service visit, receive services on-site, have an item transported to our workshop, or communicate with us.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1) PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you or your household.

Depending on your interaction with us, we may collect:

A. Contact & Identifiers
- Name
- Email address
- Phone number

B. Service Location & Scheduling
- Service address (where we perform work)
- Appointment date/time, access instructions (gate codes, parking notes)
- Communications about scheduling or rescheduling

C. Service Intake & Item Information
- Details you provide about the item(s) (material, damage description, prior treatments)
- Notes our technicians create to complete the service

D. Photos / Video / Documentation
- Photos or videos you provide (for quote requests)
- Photos or videos we take for documentation and quality control (e.g., “before/after”)
You can tell us if you do not want marketing use of photos (see Section 6).

E. Payments & Transaction Details
- Payment status and transaction details (amount, date/time, payment confirmation)
NOTE: Payment processing is handled by Shopify and/or payment processors; we do not store full payment card numbers.

F. Communications
- Messages you send via forms, email, SMS, phone, or social channels

G. Website Usage & Device Data
- IP address, device/browser data, cookie identifiers, pages viewed, and interactions on our website

2) SOURCES OF PERSONAL INFORMATION
We collect personal information:
- Directly from you (quote requests, scheduling, messages, payment)
- Automatically from your device when you use our website (cookies/logs)
- From service providers (website hosting, payments, communications tools)
- From advertising/analytics partners (if enabled, subject to their notices)

3) HOW WE USE PERSONAL INFORMATION
We use personal information to:
- Provide and perform Services (quotes, dispatch, on-site work, workshop intake/return)
- Communicate with you (confirmations, updates, customer support)
- Process payments and provide receipts/invoices
- Improve service quality (documentation, troubleshooting, QA, training)
- Secure our operations and prevent fraud or misuse
- Comply with legal obligations (accounting, tax, dispute resolution)
- Marketing (only as permitted—e.g., newsletters/promos; you can opt out anytime)

4) HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
- Shopify (website hosting and related checkout/payment features)
- Payment processors (to process payments)
- Communications providers (email/SMS/phone tools used for scheduling and support)
- Service providers (IT, analytics, cloud storage, customer support tools)
- Transportation/dispatch partners (only if needed to move items to/from our workshop)
- Legal/compliance entities (lawful requests, protection of rights, dispute resolution)
- Business transfers (merger/acquisition, where permitted by law)

We do not sell personal information for money. We may “share” certain information for targeted advertising if advertising/analytics tools are enabled; you may have the right to opt out where applicable.

5) COOKIES & ANALYTICS
We use cookies and similar technologies to operate our website, understand performance, and (if enabled) measure marketing effectiveness. You can manage cookies through browser settings and, where available, our cookie preferences tool.

6) YOUR RIGHTS & CHOICES (INCLUDING CALIFORNIA)
Depending on where you live, you may have rights to request access, deletion, correction, or portability of personal information, and to opt out of certain processing (including “sale/sharing” for targeted advertising).

To submit a privacy request or opt out, use our Privacy Choices page:
https://theleatherlab.la/pages/privacy-choices

Global Privacy Control (GPC): If your browser sends a GPC signal, we will treat it as a request to opt out of sale/sharing for that browser/device where applicable.

Marketing preferences: You can opt out of promotional emails by clicking “unsubscribe” in the email. You may still receive transactional/service communications.

7) CHILDREN
Our Services are not intended for children, and we do not knowingly collect personal information from children under 16.

8) SECURITY
We use reasonable safeguards designed to protect personal information. No system is completely secure.

9) RETENTION
We retain personal information as long as necessary to provide Services, comply with legal obligations (tax/accounting), resolve disputes, and enforce agreements.

10) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date.

11) CONTACT
The Leather Lab
2360 W Washington Blvd, Los Angeles, CA 90018, USA
Email: denis_misha@theleatherlab.la