Service terms

Last updated: February 4, 2026

These Service Terms apply to on-site leather repair/restoration services and workshop restoration services provided by The Leather Lab (“we”, “us”, “our”). By scheduling or receiving services, you agree to these terms.

1) SCOPE OF SERVICES
We provide leather repair/restoration and related care services. Some work can be completed on-site; in other cases, we may recommend transporting the item to our workshop for proper restoration.

2) ESTIMATES & APPROVAL
- Quotes may be provided based on photos and descriptions. Final pricing may change after in-person inspection.
- We will confirm the scope and price before starting work. If additional work is required, we will request approval before proceeding.

3) ON-SITE VISITS (ACCESS & WORK AREA)
- You are responsible for providing safe access to the service location and a reasonable work area.
- Please inform us in advance about parking restrictions, gate codes, pets, and any special access instructions.
- If working conditions are unsafe (e.g., hazardous conditions, aggressive pets), we may pause or reschedule service.

4) WORKSHOP INTAKE (ITEM TRANSPORT)
If we cannot complete the work on-site, you authorize us (upon your approval) to transport the item to our workshop for restoration and to return it upon completion.
- You confirm you are the owner of the item or have authority to authorize service.
- Pre-existing wear, brittle materials, or hidden defects may affect outcomes.

5) RESULTS & MATERIAL LIMITATIONS
Leather and materials vary widely. Restoration is a best-effort craft process and results depend on material condition and prior damage. We do not guarantee an exact color match or a “like new” outcome. Some damage may be irreversible.

6) CUSTOMER RESPONSIBILITIES
- Disclose prior cleaning agents, dyes, paint, adhesives, or treatments if known.
- Remove personal items from furniture/bags before service or workshop intake.
- Provide accurate contact information and be available for scheduling/approvals.

7) PHOTOS / BEFORE-AND-AFTER
We may take “before/after” photos for documentation and quality control. With your permission, we may use anonymized photos (without personal identifiers) for portfolio/marketing. You can opt out by telling us in writing.

8) PAYMENT
Payment terms will be provided at booking or before service begins. We may require a deposit for certain workshop jobs, specialty materials, or multi-step restorations. Any deposit terms will be disclosed in advance.

9) CANCELLATIONS & RESCHEDULING
Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be subject to a service call fee.

10) WARRANTY / REMEDIES
If you believe there is an issue with workmanship, notify us within 7 days of completion. At our discretion, we may re-perform the affected portion of the service or offer a partial adjustment where appropriate.

11) LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Leather Lab is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.

12) CONTACT
denis_misha@theleatherlab.la